As your partner, we don't just sell you products, we are with you whatever your query.
Aftersales care is important to us all, even more so in the fast paced technology world. After your order has been delivered we stay with you every step of the way, whatever assistance you may require.
Specialist Support
As you would expect, we have a dedicated team for After Sales Care. Called our ACE team, they represent After Care Excellence. Once you have taken delivery of your order they are on call to help you, whatever query you may have. A dedicated, specialist team at your disposal, they deal only with the period immediately after your order has been delivered. Contact our ACE team with any query you may have after you have taken delivery of your order, and by any query, we do mean any. We are here to help.
One call is all you need.
Whatever question, query or issue you may have with your order, our ACE team will listen, research and discover the solution for you. If they can resolve your query, then they will. If you need to do something, such as contact a manufacturer, they will guide you through every step of the way. Rather than spend your time calling around, trying to find an answer to your order query, the ACE team will do it for you. Saving you time, and enabling you to get back to what you are best at, helping your customers, just as we help you.
How can we help you?
We are open to help you from 8.45am until 6.00pm Monday to Friday. During these hours, you can contact our After Sales Excellence (ACE) team. When contacting us, please provide us with your account details and order number. That way, we can help you even faster. You can contact our ACE team via email: ace@midwich.com or telephone 01379 649 333 and also leave us feedback.
Outside of these hours, you can access your account online 24 hours per day, 7 days per week. Contact us to find out how we can help. After all, that is what we are here for.
